HELP


:Cry: This is a new help section where I will post solutions to common problems that hopefully will not be so common soon. As you may be aware the site went through a major upgrade and server change which has caused quite a few little problems. The 2 that have been identified as most frustrating are LOGGING IN and COMMENTING.

Lets address the first issue with the software that runs this site.It is called WordPress. What confuses a lot of people is that there are millions of blogs that are hosted by WordPress around the world that are HOSTED by WordPress.com, which I was until last week. To enable more features and more customisation I created and purchased the aussiecriminals.com.au domain and had to self host away from wordpress.com with their limited feature set but massive IT infrastructure.

To self host your site you have to go to wordpress.org. Now even though they are the same company, for whatever crazy reasons, the 2 clash with compatibility

I honestly would not of changed if I knew the problems it would create but we soldier on! Click below to see what they say the differences are between the 2.

17/07/12 LATEST UPDATE FROM WORDPRESS PLEASE CONTACT THEM DIRECT AS QUOTED HERE AND THEY WILL HELP YOU INDIVIDUALLY WITH LOGIN ISSUES ETC

Please have them contact us directly as requested before. We’d be happy to assist. As you’ve noticed from some of your other readers, a lot of this is learning to use a site that’s not at WordPress.com. There isn’t a magic fix for that–it’s simply not WordPress.com and they do need to learn. We’d be more than happy to help with that though. Simply direct them to the link at the bottom of the page and we will get back to them ASAP

SO CLICK HERE OR GO TO THE WEBSITE BELOW  AND SCROLL TO THE BOTTOM

http://jetpack.me/support/

Hew S.

Happiness Engineer

Automattic | WordPress.com

 

WordPress.com and WordPress.org

Ok if you read it then you have some idea of the confusion, we continue

SOLUTIONS FOR LOGIN ISSUES

1. Get a wordpress user name here That way you will always be able to access any blog you read and even one day start your very own, all for FREE just like I did a few years ago.The software is very good.

You will get your own profile HERE at Aussiecriminals that you can customise with details, your very own avatar or image, About Me, social media names etc. You can even have your own blog or links (with obvious restrictions)

2. Email Me and I will sign you up with your own nickname and email address to participate on my site

POSTS SHOWING OLD INFORMATION OR COMMENTS

The most common problem is your Browser is showing an older copy of the page you are looking at. Most modern browsers check regularly depending on your settings. Sometimes the CACHE which is a stored copy of pages from the internet gets slack and does not “Fetch” new data often enough. The site here updates but your Browser does not.

You can FORCE a REFRESH usually by pressing F5 or ctrl+F5 on a windows computer. I will find out what it is for a Mac etc and add it here. That forces your Browser to fetch the latest copy of the page.

Here is a more complete list of things that might help solve any problems

Browser Issues

, , , ,

Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

Note: We recommend that you use either Firefox or Chrome for optimal performance with WordPress.com.

Force Refresh

A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:

  • Windows: Ctrl + F5
  • Mac/Apple: Apple + R or Cmd + R
  • Linux: F5

 

Clear Your Cache and Cookies

Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run WordPress.com.

If you are experiencing problems displaying WordPress.com pages, clearing the browser cache is a good first step to try to resolve the issue. If that doesn’t help, you should also try clearing the browser cookies. Instructions for clearing cache and cookies are different for each browser and version. Google has outlined the steps for all major browsers:

Note: It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing the WordPress.com web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own.

More Troubleshooting

If you are still having trouble, here are a few more things you can try:

  • Upgrade your browser and Flash Player to the latest version available.
  • Make sure wordpress.com, wp.com and their subdomains (*wordpress.com / *.wp.com) are not blocked by your browser. This also applies to your firewall or anti-virus software settings if you have any.
  • Try an alternate browser. If it works, then the issue is with the browser settings. Look for troubleshooting tips on your browser’s support documentation.
  • Try an alternate computer in the same location. If another computer works, then the issue is computer settings on the first one.
  • Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.

I will add to this list over the next day or 2, but as you know Im trying to fix everything at once. I hope this at least helps some of us who are having problems folks!

Cheers

Robbo

 

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7 thoughts on “HELP

  1. Hi folks, I just read a email I got from my host. I have a feeling it is caused by the chat plugin, but here is what they had to say. You may or may not of noticed anything…

    Hello,

    This message is to advise you of a temporary block placed on your account. This account was found to be consuming an inordinate amount of processor time, to the point of degrading overall system performance. While we do limit each account to no more than 25% of a system’s CPU in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case.

    Requests to this scripts under this account may become degraded by limiting the abilty for scripts to run for a limited amount of time, or if the issue persists, we may be forced to restrict how fast processes can be spawned until the issue has been resolved.

    We recommend taking steps to reduce the overall CPU usage for the account, which may be as simple as generating a flat HTML page for popular content, or enabling caching that is available through many popular scripts, or disabling high CPU usage features such as searches or Ajax refreshes. Although we may not be able to help in all cases, we would be more than happy to assist if you are unable to determine any cause, or if you need help interpreting any of the information.

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  2. Ok, I have just purchased a backup recovery from disaster plan, so we can feel safe in knowing anything happens to the site we have real time backups at a click. Saves everything, posts, comments, uploads, media, subscribers, avatars and so on. here is a link to the service for those interested. All the data is encrypted and safe :Wink:
    http://vaultpress.com/features/

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  3. Please tell me how I can edit a comment that I have made. thank you

    At this stage you cant, but I can if you email me…Without knowing what you need, if it is just spelling or something, dont get too concerned we all make those typo type errors and only notice after we hit send. I know I do, as I am a head down t 2 fingers looking at the keyboard. Anything else either put it underneath or as I said drop me a line and I will change it…Robbo

    All reference has been removed

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  4. Just wondering if you know a quick way to scroll down through a long page of posts? I can use the scroll bar handle when I’m on my pc but most of the time I’m looking at the pages using android on my Samsung S3. I can flick the page up using a finger swipe but on a really long page this takes a lot of flicks. Also there is no way to jump back to the top. Don’t wanna sound picky just thought you might know. Thanks for providing a great website. Must be a lot of work to keep up.

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